Policies
ALL TICKET SALES ARE FINAL AND NON-REFUNDABLE.
A valid identification is required to redeem all purchased day pass admissions. The name on the identification must match the name on the purchased redemption receipt. If you will not be in attendance at the time of redemption please make proper arrangements with the hotel staff in advance.
Zehnder's Splash Village Hotel & Waterpark at 1365 South Main Street, Frankenmuth, MI 48734, (800) 863-7999. The confirmation email includes a “PRINT VOUCHER” button that allows customers to conveniently print off their voucher(s). All vouchers are required for admission. The vouchers are not transferable or replaceable and are not redeemable for cash. Every guest must have a valid waterpark pass to enter the waterpark. Facility Guidelines:
All public areas are NON-SMOKING.
SAFETY FIRST! Please follow all posted Waterpark safety rules and regulations.
Zehnder's reserves the right to take incidental photographs and video of our guests in public areas to be used for promotional and security purposes only.
Zehnder's Email Privacy Policy
Zehnder’s has created a privacy policy to demonstrate our firm commitment to your privacy and the protection of your information. Zehnder’s may send email communications to you from time to time for various reasons.
Why did you receive email communication from Zehnder’s? Zehnder’s may send email marketing communications promoting Zehnder’s products, services, and events. These emails may include special offers, product announcements, and other messages in regards to Zehnder’s products, services, and events.
Our email marketing communications are permission-based only. If you have received an email communication from us, our records indicate that you have expressly shared an email address for the purpose of receiving information regarding Zehnder’s products and services in the future, or you have registered or otherwise have an existing relationship with us. How can you “opt-out” of receiving emails from Zehnder’s? Each email communication sent contains an unsubscribe link that you may follow to stop receiving emails from Zehnder’s. To unsubscribe from future Zehnder’s communications, send an email to unsubscribe@zehnders.com.
How we protect your privacy
Zehnder’s follows strict security measures to protect against misuse, loss, and alteration of data used by our system.
Zehnder’s will never share, sell, or rent individual personal information with other entities for their promotional use without your advance permission or unless ordered to do so by a court of law. All information submitted to Zehnder’s is solely available to authorized personnel of Zehnder’s and Zehnder’s affiliates managing this information for purposes of contacting you or sending email communications based on your request for information, and to contracted service providers for purposes of successfully achieving our communication service to you.
Zehnder’s use of Web Beacons
When Zehnder’s sends you emails, we may include a Web Beacon to allow us to determine the number of guests who open our email communications. When you follow a link we may record this transaction to allow our marketing department to customize our offerings to you and therefore, provide better information to you. Web Beacons collect only limited information, such as a cookie identifier, time and date of a page being viewed, and a description of the page on which the Web Beacon resides. If a Web Beacon exists within email communication, you can refuse such Web Beacon at your discretion. If you do not wish to receive Web Beacons via email, you will need to disable all HTML images or refuse HTML text via your email software provider.
Payment Policies Deposit Information
Credit Card Payments - Your credit card will be charged in US Dollars. Please print this email as this is your electronic receipt.
The name and address on the credit card must match that on the reservation. If it does not your payment will be declined.
Cancellation Policies
All ticket sales are final and non-refundable.
Currency Conversions
Rates are displayed and charged in US Dollars.
Parking
Miscellaneous
The name and address on the credit card must match that on the reservation. If it does not your payment will be declined.
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